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How to claim

We are sorry to hear that your pet has been ill. Your pet is always the main priority, and you should always seek veterinary assistance if needed.

Please contact our specialist claim teams to discuss any concerns you may have regarding a new or existing claim:

All veterinary treatment
Including loss, theft or death of pet

03301 348112 (option 2)

Third Party Liability
Injury or damage to another person,
animal or property

0345 415 0495

Alternatively, you can download a claim form here:

Please make sure that the claim form is signed by the policyholder before you leave the form with the vet treating your pet.

Return your claim form to the Freepost address noted on the bottom right corner of the claim form. Please don’t add anything else to the address as this may delay the delivery of your claim.

Freepost PetAdmin

You can also return your claim form by email, please send to claims@petadminteam.com.

All claims should be submitted within 3 months of the injury or illness, so that we can register your claim and commence the assessment.

Keeping you informed

We know how stressful the claims process can be! To help you keep track of your claim, we will send texts to your mobile. If your mobile number has changed, please let us know so that we can ensure that you receive these updates.

Track your claim

We will send texts to your mobile

Step 01

First of all, we will send you a text message to let you know that we have received your request for a claim form.

Step 02

When we have received your claim form, we will text you to let you know.

Step 03

If we need more information from your vet, we will send you a message to let you know that we are talking to your vet.

Step 04

When we have sufficient information from your vet, we will text you to let you know.

Step 05

We will text you when the claims team have finished assessing your claim. We will let you know when the claim has been approved and send the details to you.
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