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How to claim


Our claims team is available on 03301 348 112 between 9am and 5pm Monday to Friday.

If there is an emergency, arrange for any vet to treat your pet immediately and then notify our claims team as soon as you can.

All claims should be submitted within thee months of the injury or illness, so that we may register your claim and commence your pet’s treatment.

Please send all completed claims forms to:- FREEPOST PETADMIN

If it is a public liability claim please notify us on 0344 856 3808 as soon as you are aware of a potential or actual claim. This will enable us to protect your legal rights.

 

Keeping you informed

We are really sorry to hear that your pet is unwell.

We know how stressful the claims process can be! To help you keep track of your claim, we will send texts to your mobile. If your mobile number has changed, please do let us know so that we can ensure that you receive the messages.

Track your claim

We will send texts to your mobile

Step 01

First of all, we will send you a text message to let you know that we have received your request for a claim form.

Step 02

When we have received your claim form, we will text you to let you know.

Step 03

If we need more information from your vet, we will send you a message to let you know that we are talking to your vet.

Step 04

When we have sufficient information from your vet, we will text you to let you know.

Step 05

We will text you when the claims team have finished assessing your claim. We will let you know when the claim has been approved and send the details to you.
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