How to claim
Our claims team is available on 03301 348 112 between 9am and 5pm Monday to Friday.
If there is an emergency, arrange for any vet to treat your pet immediately and then notify our claims team as soon as you can.
All claims should be submitted within thee months of the injury or illness, so that we may register your claim and commence your pet’s treatment.
Please send all completed claims forms to:- FREEPOST PETADMIN
If it is a public liability claim please notify us on 0344 856 3808 as soon as you are aware of a potential or actual claim. This will enable us to protect your legal rights.
Keeping you informed
We are really sorry to hear that your pet is unwell.
We know how stressful the claims process can be! To help you keep track of your claim, we will send texts to your mobile. If your mobile number has changed, please do let us know so that we can ensure that you receive the messages.
Track your claim
We will send texts to your mobile
good value for money .
very polite ,policy reads like it is what im looking for with the cover for my new puppy. we shall see ,hopefully we wont need to make claim,
Excellent service and value for money
I think your service is excellent, there was no delay in payment when we had to claim last year for kennel cough.
Prompt replies to my questions.
Very good communication.