We are sorry to hear that your pet has been ill. Your pet is always the main priority, and you should always seek veterinary assistance if needed.

Please contact our specialist claim teams to discuss any concerns you may have regarding a new or existing claim:

Alternatively, you can download a claim form here:

Please make sure that the claim form is signed by the policyholder before you leave the form with the vet treating your pet.

Return your claim form to the Freepost address noted on the bottom right corner of the claim form. Please don’t add anything else to the address as this may delay the delivery of your claim.

VetsMediCover
Freepost PetAdmin

You can also return your claim form by email, please send to claims@petadminteam.com.

All claims should be submitted within 3 months of the injury or illness, so that we can register your claim and commence the assessment.

Keeping you informed

We know how stressful the claims process can be! To help you keep track of your claim, we will send texts to your mobile. If your mobile number has changed, please let us know so that we can ensure that you receive these updates.