How to claim
We are sorry to hear that your pet has been ill. Your pet is always the main priority and you should always seek veterinary assistance if needed.
Please contact our specialist claim teams to request a claim form or to discuss any concerns you may have regarding a new or existing claim:
|All veterinary treatment
Including loss, theft or death of pet
|03301 348112 (option 2)|
|Third Party Liability
Injury or damage to another person,
animal or property
|Policies that started or renewed before 1 October 2020
03301 348112 (option 2)
Policies that started or renewed after 1 October 2020
0345 415 0495
Claim forms can be sent to your email so that you can print out and take to your veterinary practice. If you would prefer to receive a copy by post, we can also arrange this – just ask the claims team.
Please make sure that the claim form is signed by the policyholder.
Return your claim form to the Freepost address noted on the bottom right corner of the claim form. Please don’t add anything else to the address as this may delay the assessment of your claim.
All claims should be submitted within 3 months of the injury or illness, so that we can register your claim and commence the assessment.
Keeping you informed
We know how stressful the claims process can be! To help you keep track of your claim, we will send texts to your mobile. If your mobile number has changed, please let us know so that we can ensure that you receive these updates.
Track your claim
We will send texts to your mobile
Quote process eaay
Quote process was straightforward and easy, not claimed or needed to contact for anything else yet. Hopefully similar
Speedy, efficient response
Requested a claim form, it was in my inbox before I finished my call. The lady I spoke to was lovely and friendly too. Great customer service 😊
Prompt service given by your team.
The 5-star rating is for the prompt responses when application forms were needed or invoices from our vet due to be paid. The 5-star is not for the monthly cost, which at £85 is rather steep, when considering that I have to pay the first £90 in each claim period plus 20% excess.