How to make a claim

Veterinary and complementary fees claims

We are very sorry to learn that your pet has suffered an injury or illness.

1. Please call 0844 375 5660 to notify us of your claim.
2. In an emergency, instruct your vet to carry out the treatment and then contact us at the earliest opportunity 
   
3. We will post or email you a claim form depending on your preference.
4. Complete the claim form and ask your vet to fill out their section.
   
5. Return the claim form with the invoices setting out the treatment costs involved.
6. We aim to pay the veterinary practice within 10 working days. 
7. The policy is subject to an £80 excess, payable to your vet.
   
   

Third party liability claims

1. Please call 0845 194 9751 to notify us of a claim.
2. Forward any correspondence to us unanswered.